Answers to questions on our customers’ minds

Can I come to Pohjola Health even if I am not an insured customer at OP Vakuutus?

Everyone is welcome to come to Pohjola Health regardless of their insurance company. You can also come to Pohjola Health even if you do not have insurance.

What kinds of ailments are treated at Pohjola Health?

Pohjola Health is a private hospital specialized in orthopaedics and hand surgery. We examine, perform surgeries on and rehabilitate orthopaedic ailments in the shoulder, elbow, wrist, hand,  knee, ankle,  foot, back and hip. We offer occupational health care to the companys.

How quickly can I get operated on at Pohjola Health?

Quick recovery requires getting quick treatment. Pohjola Health has been able to shorten the treatment chain of patients to be operated on considerably. Depending on the case, our aim is to schedule the operation time even for the same week.

How do I prepare for the operation day?

You will get instructions on getting ready for the operation in advance.

How will I fare at home after the operation?

You will be given home care and rehabilitation instructions after the operation. Our nurse gets in touch with you over the phone the day after you were released from the hospital to inquire about how you are feeling.

Is the OP Vakuutus claims settler able to see my medical record?

No, he/she is not. Our insurance and medical record systems are separate.

Can I come to Pohjola Health even if I am not an insured customer at OP Vakuutus?

Everyone is welcome to come to Pohjola Health regardless of their insurance company. You can also come to Pohjola Health even if you do not have insurance.

Will the insurance company cover all my treatment expenses?

It depends on your insurance policy. Some policies may include a deductible in which case you will be compensated for the costs over and above that. There are also policies which compensate for your travel expenses. We recommend that you get in touch with your insurance company to clarify your insurance coverage.

How quickly can I get operated on at Pohjola Health?

Quick recovery requires getting quick treatment. Pohjola Health has been able to shorten the treatment chain of patients to be operated on considerably. Depending on the case, our aim is to schedule the operation time even for the same week.

How can I schedule the operation time?

You do not schedule the operation time yourself. It is agreed upon in the hospital during the doctor’s appointment.

How do I prepare for the operation day?

You will get instructions on getting ready for the operation in advance.

Do I need an escort with me when I come in for an operation?

That depends on the type of your injury. If you are able to walk and you do not have excessive pain, you can come for the operation without an escort. However, the situation is often suspenseful, so if you feel like it, take an escort with you. It is more important that you have an escort with you when you leave the hospital.

Is it possible to stay the night at Pohjola Health after the operation?

After orthopaedic surgeries, the patients are, as a rule, released on the day of their operation. Patients who have undergone a back operation often spend the night for observation purposes.

How long does it take to recuperate from an operation?

It depends on the operation. Our doctors and nurses will give you information on the recovery after the operation.  It is extremely important to follow the rehabilitation directions our physical therapists have given you.

How long does it take to recuperate from an operation?

It depends on the operation. Our doctors and nurses will give you information on the recovery after the operation.  It is extremely important to follow the rehabilitation directions our physical therapists have given you.

How will I fare at home after the operation?

You will be given home care and rehabilitation instructions after the operation. Our nurse gets in touch with you over the phone the day after you were released from the hospital to inquire about how you are feeling.

Will I get physiotherapy after the operation?

Physiotherapy is part of our services. Following the rehabilitation instructions given by our physiotherapists is very important for your recovery.

Will I be asked to come to Pohjola Health for a follow-up examination after the operation?

Our nursing staff will book you an appointment for a follow-up examination as you are released from the hospital.

What kinds of ailments are treated at Pohjola Health?

Pohjola Health is a private hospital specialized in orthopaedics and hand surgery. We examine, perform surgeries on and rehabilitate orthopaedic ailments in the shoulder, elbow, wrist, hand,  knee, ankle,  foot, back and hip. We offer occupational health care to the companys.

How much does it cost to be treated at Pohjola Health?

Pohjola Health is a private hospital, and our doctors charge for the appointment on the basis of the time it takes. It is possible to get compensation for private doctors’ fees from KELA.

How do I know which doctor I should get an appointment with?

All our doctors are introduced in the Staff section. All our orthopaedists have their own specialization area. The information is also available at our appointment desk.

How do I prepare for the doctor’s appointment?

Coming to see a doctor does not require any preparation.

Will I be asked to come to Pohjola Health for a follow-up examination after the operation?

Our nursing staff will book you an appointment for a follow-up examination as you are released from the hospital.

What kind of ailment should I have for a visit to the Emergency Room?

In the Emergency Room, we treat orthopaedic injuries, i.e. injuries to the shoulder, wrist, hips, knee or ankle. We often deal with sports-related injuries; in winter, slip-related fractures and strains are common.

Is it possible to get an operation over the weekend?

At weekends, doctors on call conduct the necessary examinations including X-rays and MRIs, but operations are only performed on weekdays.